These Terms of Service ("Terms") govern your use of the Neuroa website (neuroalabs.com) and the Neuroa platform and related services (together, the "Services"), operated by Neuroa ("Neuroa", "we", "us"). By using the Services, you agree to these Terms. If you use the Services on behalf of a business, you confirm you are authorized to bind that business, and "you" refers to the business.
1. The Services
Neuroa is a scaling infrastructure company. We help businesses scale by improving the systems behind how they acquire customers, deliver value, operate internally, and make decisions. The Services include our website; the Neuroa platform — a managed infrastructure and operating layer that connects a client's systems, data, workflows, AI agents, and reporting — and related services such as audits, system buildouts, automation and AI workflows, and creative production through Neuroa Studio. Some Services include communication features built on the official WhatsApp Business Platform operated by Meta.
2. Service engagements
Specific engagements — such as audits, buildouts, or ongoing partnerships — may be governed by a separate written agreement or proposal between you and Neuroa. If a separate agreement conflicts with these Terms, the separate agreement controls for that engagement.
3. Accounts
- You must provide accurate information when creating an account and keep it up to date.
- You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly of any unauthorized use.
4. WhatsApp and Meta requirements
Where you use Services that connect to Meta's WhatsApp Business Platform, you additionally agree to comply with Meta's applicable terms and policies, including the WhatsApp Business Terms, the WhatsApp Business Messaging Policy, and Meta's commerce and platform policies. You keep ownership of your own Meta assets — your Business Portfolio, WhatsApp Business Account, and phone number — and you authorize Neuroa to access them solely to provide the Services. Fees Meta charges for WhatsApp messaging are billed by Meta to you directly and are separate from Neuroa's fees.
5. Your responsibilities
- Use the Services only in compliance with applicable law.
- When using communication features, only message people in accordance with applicable law and platform policies (including WhatsApp's), obtaining any required opt-in or consent before initiating conversations.
- Do not use the Services to send spam, unlawful, deceptive, or harmful content, or to message people who have asked not to be contacted.
- You are responsible for the content of your communications with your customers and for how you use the customer data the Services organize for you.
- Do not attempt to interfere with, probe, or disrupt the Services, or access another client's data.
6. Your data and deliverables
You retain ownership of your business data — the data you and your customers submit through the Services, including customer records and conversation history. Depending on your engagement, you may also receive the client-specific workflows, agent configurations, dashboards, and documentation we build for you. You grant Neuroa the rights needed to host and process your data to operate the Services, as described in our Privacy Policy, and you are responsible for having a lawful basis to share your customers' data with us.
7. Neuroa's intellectual property
Neuroa retains ownership of its platform, website, design, branding, and its reusable frameworks, templates, and management infrastructure. These Terms do not grant you any rights in them beyond the limited right to use the Services while your account is in good standing.
8. AI features
Some Services use AI systems to automate workflows and assist with repetitive or process-driven work. AI output can be imperfect; where the output matters, review it before relying on it. We build AI workflows to save time and improve consistency, but we do not guarantee that AI-generated output will be accurate or error-free.
9. Fees
Paid features and engagements are provided under the pricing agreed with you in writing or presented at purchase. Except where required by law, fees are non-refundable. Where you use WhatsApp features, Meta's conversation charges are payable by you to Meta directly.
10. Availability and changes
We work to keep the Services available and improving, but we may change, suspend, or discontinue features, and availability also depends on third parties such as Meta. We will make reasonable efforts to give notice of material changes that affect you.
11. Disclaimers
The Services are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not guarantee specific business outcomes — such as revenue, growth, or lead volume — and we do not guarantee that messages will always be delivered, that automated processing will always be accurate, or that the Services will be uninterrupted or error-free.
12. Limitation of liability
To the maximum extent permitted by law, Neuroa will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from your use of the Services. Our total liability for any claim relating to the Services is limited to the amounts you paid us for the Services in the twelve months before the claim arose.
13. Termination
You may stop using the Services and close your account at any time. We may suspend or terminate access if you materially breach these Terms, including violations of applicable platform policies such as Meta's, or where required by law or by a platform provider. Upon termination, your data is handled as described in our Privacy Policy and data deletion instructions.
14. Governing law
These Terms are governed by the laws of the Kingdom of Saudi Arabia, without regard to conflict-of-law rules. Disputes will be resolved in the competent courts of that jurisdiction, unless a mandatory law in your country of residence provides otherwise.
15. Changes to these Terms
We may update these Terms from time to time. We will post the updated version on this page with a new "Last updated" date; material changes will be notified to active clients. Continued use of the Services after changes take effect constitutes acceptance.
16. Contact
Questions about these Terms: hello@neuroalabs.com.