You can ask Neuroa to delete the personal data we hold about you at any time. This page explains how, and what happens after you ask. For details on what we collect in the first place, see our Privacy Policy.
How to submit a deletion request
- Email hello@neuroalabs.com with the subject line "Data Deletion Request".
- Tell us who you are and how your data reached us — for example the email address you used on our website, your Neuroa platform account, or the phone number you used to message a business that works with Neuroa on WhatsApp.
- We will confirm receipt, verify that the request genuinely comes from you (we may ask for confirmation from the email address or phone number concerned), and process the deletion.
We complete verified deletion requests within 30 days and confirm to you once done.
If you are a Neuroa client
Closing your account or ending your engagement deletes your organization's data from our systems — including customer records, conversation history, workflow data, and team member accounts — after any wind-down period we agree with you. Deliverables you own under your engagement are handed over before deletion. Request account closure from your account administrator or by emailing us as described above.
If your data reached us through a business that works with Neuroa
Neuroa builds and operates systems on behalf of client businesses. If your data entered our systems because you interacted with one of those businesses — for example by messaging them over WhatsApp, submitting a form, or being part of their customer records — that business controls your data. You can ask the business directly to delete it, or send us the request above — we will delete the data we process on that business's behalf and notify them of your request. Note that deleting data from Neuroa does not remove a WhatsApp conversation from the business's or your own WhatsApp apps, or from Meta's systems, which are governed by Meta's Privacy Policy.
What we may retain
We may keep a minimal record of your deletion request itself, and data we are legally required to retain (for example billing records), for as long as the law requires. Backups containing deleted data are purged on our normal backup rotation schedule.
Contact
Any questions about deletion: hello@neuroalabs.com.