Neuroa ("Neuroa", "we", "us") is a scaling infrastructure company. We help businesses scale by building the systems, data flows, AI workflows, and infrastructure behind how they acquire customers, deliver value, operate internally, and make decisions — including communication systems built on the official WhatsApp Business Platform operated by Meta. This policy explains what personal data we collect, why we collect it, and the choices you have. It applies to our website (neuroalabs.com), the Neuroa platform, and related services.
1. Who this policy covers
- Website visitors — people browsing our site or submitting a contact or signup form.
- Clients — businesses that engage Neuroa for services, and their team members who use the Neuroa platform.
- End customers — people who interact with a client's business through systems Neuroa builds or operates — for example by messaging the business over WhatsApp, submitting a form, or appearing in the client's customer records. For this data, our client is the data controller and Neuroa processes it on their behalf.
2. Information we collect
Information you provide
- Contact details submitted through our forms — such as name, email address, phone number, and company information.
- Account information when a client signs up for the platform — such as business name, team member names, emails, and login credentials.
Information processed on behalf of our clients
- Business data our clients bring into the systems we build or operate for them — such as customer records, lead information, bookings, and support history.
- Messages sent to and from a client's connected WhatsApp Business number, delivered to us through Meta's WhatsApp Business Platform (Cloud API), including message content, sender phone numbers, names, and timestamps.
- Structured information our systems derive from that data to run a client's workflows and reporting — for example inquiry category, follow-up status, or aggregated metrics.
Information collected automatically
- Standard technical logs — such as IP address, browser type, pages visited, and approximate region — used for security and to keep the service working.
- Local storage on your device for functional preferences, such as your light/dark theme choice. We do not use advertising cookies.
3. How we use information
- To provide, operate, and secure our website and platform.
- To deliver the services our clients engage us for — building and running the systems, workflows, automations, and reporting behind their business.
- To respond to messages you send us and provide support.
- To improve our services and develop new features.
- To comply with legal obligations.
Where our services include AI-powered workflows, personal data is processed by those systems solely to deliver the service to the client concerned. We do not sell personal data, and we do not use the content of client data for advertising.
4. WhatsApp and Meta
Some of the communication systems we build for clients integrate with the WhatsApp Business Platform through Meta's official APIs. When a client connects their WhatsApp Business account, messages to and from that number are transmitted through Meta's systems and are also subject to Meta's own terms and privacy policies, including the WhatsApp Business Terms and Meta Privacy Policy. Neuroa accesses each client's WhatsApp Business assets only with the client's authorization, granted through Meta's Embedded Signup flow, and uses that access solely to provide the services described here.
5. When we share information
- Service providers — hosting, cloud infrastructure, AI, and similar vendors who process data under our instructions to run the service.
- Meta — as an inherent part of sending and receiving WhatsApp messages through the WhatsApp Business Platform.
- Our clients — data we process on a client's behalf, including end-customer conversations and derived records, is shared with that client; it belongs to them.
- Legal reasons — where required by law or to protect our rights, users, or the public.
6. Data retention
We keep personal data only as long as needed for the purposes above. Data we hold for a client is retained for as long as their account or engagement is active and deleted or anonymized after it ends, except where we must keep records to meet legal or accounting obligations.
7. Security
We use technical and organizational measures appropriate to the risk — including encryption in transit, access controls, and tenant isolation so that each client's data is kept separate. No system is perfectly secure, but we work to protect your data and to respond quickly if something goes wrong.
8. Your rights and choices
You may request access to, correction of, or deletion of your personal data. See our data deletion instructions for how to submit a deletion request. If you are an end customer of a business that works with Neuroa, you can contact that business directly, or contact us and we will forward your request to them.
9. International transfers
Our service providers and Meta may process data in countries other than your own. Where that happens, we take reasonable steps to ensure the data remains protected consistent with this policy.
10. Children
Our services are for businesses and are not directed at children under 13, and we do not knowingly collect their data.
11. Changes to this policy
We may update this policy from time to time. We will post the updated version on this page with a new "Last updated" date.
12. Contact us
For privacy questions or requests, email hello@neuroalabs.com.